Here you can find answers to commonly asked questions. It is recommended to read these prior to contacting us because your question could be answered right here on this page! If your question is still not answered, please contact us.
How To
- Download the Tutorial [+]You must download our tutorials from a Macintosh or Windows computer. You cannot download and watch directly on an iPad or iPhone 4. The preferred web browsers to use are Safari, Chrome, Firefox. We do not recommend using Internet Explorer.
If you placed your order on a computer, you can click Download Product on the Order Confirmation page. You can also click the Download Link from your Invoice which is sent via email after payment confirmation.
Upon clicking the link, the tutorial will begin downloading in .zip format in your default web browser. If asked to "Open File" or "Save File", choose Save File. The downloaded file should be located in your Downloads Folder.
Some web browsers or computers may automatically unzip the downloaded .zip file to reveal the .m4v tutorial video file. If not, double-click the .zip file to reveal the .m4v tutorial file (or right click and extract/uncompress). - Watch the Tutorial [+]After successfully downloading and uncompressing the .zip file, you can simply double click to open the video tutorial. By default, our tutorials will open and play in iTunes.
If you want to watch in QuickTime Movie Player, you can right click the file and choose "Open with QuickTime". Or you can drag the .m4v file onto the QuickTime icon. - Use Chapter Navigation [+]iTunes
Click this icon to skip to a specific chapter:
QuickTime X
Click this icon to skip to a specific chapter:
QuickTime 7
Click this icon to skip to a specific chapter:
- Sync to iPad and iPhone 4 [+]To watch our video tutorials on an iPad or iPhone 4, you need to sync the video via iTunes on a computer first. You cannot watch directly from these devices without syncing first.
1. Download the video tutorial.
2. Open the video tutorial in iTunes.
3. Connect your iPad or iPhone 4 via USB to your computer.
4. Select your device and select the Video Tab.
5. Check the box for the tutorial that you would like to sync.
6. Click "Sync" at the bottom right of iTunes.
7. Watch the video tutorial on the device in the Videos app.
Supported Apple Devices:
iPad (All generations)
iPhone 4 and newer
iPod Touch (4th generation and newer)
Frequently Asked Questions
- What are my payment options? [+]We accept Credit Card payments as well as PayPal. At checkout you can select which payment method you would like to use. You are not required to pay via PayPal.
- Do you accept International orders? [+]Yes, we accept International orders.
- What is your refunds and exchanges policy? [+]Due to our products being digital goods, there is no way to physically return the product. Therefore, we do not accept returns.
- I placed an order but haven’t received my product(s) [+]Download links are e-mailed to you immediately after payment confirmation. If you do not find the download links in your Inbox, please check your Spam and Junk mailboxes. If you paid via e-check then it may take a few days until payment clears. Contact us if you are still unable to find your download links.
- I’ve lost or deleted my purchased files. [+]Please contact us and provide your Order # so we can send you a replacement download link. We can only offer this for current products.
- My download links expired [+]If your download links expire, please contact us. Provide your Order # and we will send you a replacement download link. We can only offer replacement links for current products.
- Do you offer captions? [+]No, we do not offer captions for our video tutorials.
- What language are the tutorials? [+]All of our video tutorials are recorded in English.